“Fail better,” said Samuel Beckett of meeting life’s vicissitudes. Did he own a trade credit insurance policy?

By Rob Downey

Let's talk about claims and the claims process. As with Robert Frost, "Spring is the mischief in me," so last things first: There is no such thing as a stand-alone "claims process" in the credit insurance industry. That is, there is not a separate, significant process that begins at time of claim filing.

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